Its more than a ticketing system.!
When we hear about ServiceNow the first thing that come to our mind is ‘ticketing platform’!!
But wait a minute…what is ticketing?
Ticketing is a tool where you create a ticket of an event or issue that needs to be taken care of or resolved. It allows the Technical support team to effectively organize the record.
However, you don’t just create a ticket in ServiceNow. Its more than a ticketing system.!
Through this article, I hope to guide you through the process of learning and understanding ServiceNow in simple terms.
ServiceNow started its journey in ITSM (Information Technology Service Management) in 2012. ServiceNow offers products such as Information Technology service management (ITSM), Information Technology operations management (ITOM), Information Technology Business Management (ITBM) that are focused on services are provided by IT teams.
ServiceNow is a SAAS [Software as a service] platform, that is to say, ServiceNow application does not have to be installed locally on your machine and you don’t have to go through the flounder of configuration, deployment, updates, and maintenance of a Software. Everything is taken care for you. It can be accessed like a website.Services such as Change, Incident, Problem management are done in ServiceNow ITSM. Along with the IT help desk functionality ServiceNow comes with countless features focusing on optimizing business processes.
Why do we need ServiceNow?
To answer the question in a single line would be “It automates your everyday repetitive tasks”, which makes it makes it very efficient to use for different businesses process of a Company.
Moreover, Businesses processes such as IT, HR, Marketing, Sales, Services, Finance use ServiceNow for their own purposes. For instance, HR department uses it to maintain new onboarding, Timesheet Management, Employee workflow, etc. It’s a Single cloud platform for all type of business as a service.
Why is it so famous among business services?
One of the main reasons ServiceNow is famous because it is flexible and provides user friendly service to its customers and it’s a single portal to use all the services.
Significantly, they are constantly deploying new applications and innovating their platform. Also, it leverages the developers to create little to no code workflow, letting them focus on the business venture rather than spending their time coding and debugging.
Alternatives!!
- BMC
- SAP
- Salesforce
- ConnectWise
- IBM
Fun fact!!
ServiceNow releases its versions with city-themed names:
· Aspen (2011)
· Berlin (2012)
· Calgary (2013)
· Dublin (2013)
· Eureka (2014)
· Fuji (2015)
· Geneva (2015)
· Helsinki (2016)
· Istanbul (2017)
· Jakarta (2017)
· Kingston (2018)
· London (2018)
· Madrid (2019)
· New York (2019)
· Orlando (2020)
Hope this was helpful!!
